Last updated: August 2026
Your satisfaction matters to us. Because our products are consumable hemp-derived goods, we follow clear guidelines to keep every order safe and to handle returns and refunds fairly. This policy explains when returns and refunds are available.
Our commitment
If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 30 days of delivery with your order number and photos of the issue so we can arrange a replacement or refund.
Eligibility for returns
- Items must be unused, unopened, and in their original, sealed packaging.
- For health and safety reasons, we cannot accept returns of opened or used consumable products.
- Proof of purchase (order number or receipt) is required.
Damaged, defective, or incorrect items
If you receive a product that is damaged in transit, defective, or not what you ordered, contact us promptly. Once we verify the issue, we will offer a replacement or a full refund for the affected item, including any applicable shipping costs.
How to start a return
To begin a return or report an issue, reach out through our Contact page with your order number and a description of the problem. Our team will provide instructions and, where applicable, a return authorization. Please do not send items back without contacting us first.
Refunds
Once an approved return is received and inspected, or once a damaged/defective claim is verified, we will process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your payment provider. Original shipping charges may be non-refundable unless the return is due to our error.
Non-returnable items
- Opened or used consumable products.
- Items marked as final sale or clearance.
- Gift cards, if offered.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel orders that have not yet been processed or shipped. Once an order has shipped, our standard return guidelines apply.